Shipping & Returns

STEVERNEVEN.COM will normally process and ship all orders within 24-48 hours. However If you place an order on friday after 12:00 PM EST or during the weekend, we will process it on the next business day (Monday). Please consider some delays may occur if your credit card is rejected, the shipping address is different than the billing address or because of inventory availability. You will be notified via email if any of these or other problems occur. Shipping options are: USPS First Class, USPS Priority (Recommended), FedEx Ground, FedEx Express and FedEx 2nd Day . All deliveries will be made according to the carrier's standard procedures.

FREE STANDARD Shipping 4 to 9 Business Days is available on all orders ($30+) within the U.S. More shipping options are available at checkout.

EUROPE + REST OF THE WORLD - $13.99 FLAT FEE with Standard USPS shipping (7 to 20 business days) is available for all orders (no minimum). More shipping options are available at checkout.

More international shipping options are available at checkout.
We strongly recommend you to choose USPS EXPRESS (7 business days to deliver and includes tracking number and Insurance), for orders $100 or more.

Standard Shipping
All standard shipments will arrive at their destination via USPS. All international shipment will arrive at their destination via the official local post.

United States

FREE ($30+)
Orders within the United States will arrive at their destination approximately four to nine business days from the shipping day.

Outside the US

FLAT FEE
Orders shipped outside of the United States should arrive approximately seven to fifteen business days from the shipping day.

APO & FPO Addresses

Yes we ship to APO addresses. You should have to choose USPS Priority for only $3.99 per order. We will send you a tracking number and it should arrive to your APO address within 7 business days.

Express Shipping 3 Day Express Saver, 2 days Express shipping is available via FedEx. We also offer FedEx ground. 

USPS Priority 

Orders within the United States will arrive approximately three to four business days from shipping day. You will receive a tracking number with this shipping method. 

USPS EXPRESS INT'L

Orders shipped outside of the United States will arrive approximately seven business days from shipping day. You will receive a tracking number with this shipping method.

APO & FPO Addresses

Yes we ship to APO addresses. You should have to choose USPS Priority for only $3.99 per order. We will send you a tracking number and it should arrive to your APO address within 4 business days.

Due to the current political climate, additional security checks are taking place in many countries. This may result in a small delay to the arrival of large orders.

Worldwide Shipping

We ship to most countries in the world - unfortunately, we can't ship to all countries, due to local delivery problems we have had in the past. However if you don't find your desired destination country in the tables below, please contact our Customer Service team and we will do our best to serve you.

Customs and Duty

Shipments outside of the United States may be subject to Customs clearance charges or import duty. Steveneven.com does not set these charges and cannot control whether your package will be subject to such fees, which are determined by the authorities in the destination country. However, if your package arrives with additional charges applied and you would like to speak to one of our representatives, please contact Customer Service.

Return Policy

STEVENEVEN offers satisfaction guaranteed. If you are in any way dissatisfied with the goods you have ordered, we will exchange them, we will give you a store credit or refund the money of the goods only.
You must return the items unworn and unwashed, with all the original labels and tags within two weeks of receiving the merchandise. We will not accept returns on jockstraps or thongs due to Florida State regulations (please contact us if you have any questions). We will not accept returns on items that are marked to be "CLEARANCE", "ON SALE", "DISCOUNT", "buy 1 get 1 free" or Candyman costumes these are final sales. We will accept returns up to a total of six items per order (If you are a first time buyer, please consider to buy up to six items unless you are familiar with the brand). You will be able to return items up to four times a year (once you reach this limit, we will no longer accept more returns). Please allow up to one week to process your return. If you have any question please don't hesitate to contact us at any time by Clicking Here!

If you are returning an item please enclose the following:

  • Original order number.
  • Your complete name, address and telephone number.
  • The returning items in their original packaging and attached tags.
  • Please only return unworn and unwashed items.
RETURN ADDRESS:

STEVENEVEN
(RETURN ORDER# xxxxxx)
911 NW 209th Ave # 126
Pembroke Pines, FL 33029

Customer’s Reviews 400+


"Excellent selection and outstanding service"
Tom from New Jersey, U.S.


"Quality clothing, competitive prices and fast mailing"
Carlos from Miami, U.S.


"Great selection, great prices, great customer service. Definitely the way to go!"
Mark from London, U.K.


"Plenty of communication from vendor, product arrived timely, product of good quality"
Gunter from Germany.

Click here to learn more.

Search our store