What items are returnable?
- Within 30 days of receipt of your shipment
- In original condition
- Unwashed and Unworn
- In the original packaging with tags attached
- We will accept a maximum of 5 (five) items per order.
- You can return any item. You should not return thongs, Jocks or costumes. However, we can make exceptions if this is your first time returning one.
What items are non-refundable?
- Free gifts or promotional items.
- Thongs, jocks or costumes, we will be issuing a store credit for these styles.
Are there any charges for return?
- There is no charge for returns.
- You are responsible for return shipping charges.
How soon will we process a return?
- Once your return is received and inspected, we will send you an email to notify you that we have received and processed your return. It can take up to 7 business days to process a return.
- We normally issue a gift certificate for your return. If you prefer a refund instead, just email us right after receiving the Gift Certificate, not before, please.
Easy Return Instructions
(No forms needed)
- Pack all the return items (5 maximum), along with packing slip received, if possible. You can use the original package received or you can use your own. If you have special instructions for your return, please include a note with your return.
- Go to a local post office USPS, UPS or FedEx, to ship the package. Please find the return shipping address below.
- Please make sure to ship the return with a trackable postage. Keep the tracking number handy, in case you will need it as a proof of shipping.
- You will receive an email within 7 business days from the day we received your item/s, and when the exchange was processed. After processing your return, we normally issue a gift certificate unless you specify that you want to exchange for another size. If you want a refund instead, please email us right after receiving the Gift Certificate, not before. *Remember you can return up to 5 (five) items per order.
STEVENEVEN.COM - RETURNS
(Put your name and order number here)
911 NW 209th Ave 126
Pembroke Pines, Florida 33029